Frequently Asked Questions

Do you have any questions? Look below to see you can find the answers. If you can’t, don’t hesitate to give us a call.

Q: What are your charges?

A: We charge £79.50 + VAT per hour / part of the hour, Monday – Saturday 8am-5pm. We also offer an out of hours and 24/7 emergency service, please call for the hourly rate. Payment is required on receipt of the invoice.

Annual boiler service starts at £65 + VAT depending on the amount of work required. Oil boiler services can often take longer; the engineer will be able to advise you of this. We offer 10% discount on the £65 + VAT for customers who have used us before.

Click here for more information on boiler services.

Q: Do you work on gas and oil central heating systems and appliances?

A: Yes, we are qualified to work on natural gas, LPG and oil fired central heating systems and appliances. We registered with Gas Safe and OFTEC.

Q: What boilers do you install?

A: We install Worcester Bosch for natural gas / LPG and Grant for oil. However, if you had a particular boiler manufacturer you prefer, we are happy to install your preference. Click here for the type of boilers available.

Q: Do you carry out full central heating installations?

A: Yes. We will also advise you on the best type of boiler and central heating system for your property.

Q: Do you repair boilers?

A: Yes. We can repair all makes and types of gas, LPG and oil boilers. You will be advised by our Gas Safe Registered engineers if the parts are no longer available or if your boiler is beyond economical repair and what steps to take.

Q: Do you carry out Power Flushing?

A: Yes. Please click here to find out more.

Q: How often should I have my boiler serviced?

A: For safety and efficiency, you should have your boiler serviced annually by a Gas Safe Registered / OFTEC engineer. Click here for more information on boiler services.

Q: Do I need a Landlords Gas Safety Certificate?

A: If you rent out property as a Landlord, you are responsible for ensuring all gas appliances are checked every 12 months and kept in good working order. Once completed, you will be issued with a certificate, which must be kept for 2 years.

Click here for more information on our services for Landlords  and Letting Agencies.

Q: What should I do if I can smell gas?

A: Call National Grid UK on 0800 111 999, any time, day or night

  • Extinguish all naked flames and do not smoke or strike matches
  • Do not touch any electrical switches to turn off or on
  • Turn the gas off at the meter
  • Open doors and windows
  • Get everyone out of the affected area

Q: What plumbing works do you carry out?

A: We are qualified to carry out all types of plumbing work from a simple dripping tap, to shower and radiator installations.

Please click here for a full list of our services.

Q: Where is the water stopcock for my property located?

A: Most properties have two: internal and external. The internal one is most often located under the kitchen sink. If you cannot find it or it is seized shut, the external stopcock can usually be found under a small cover in the pavement outside your house. You will need a special turnkey to turn this on or off.

Q: What should I do if a pipe bursts?

A:
  • Turn off the water at the main stopcock
  • Turn on all of your cold taps to drain the system
  • Turn off your central heating, immersion heaters and any other water heating System you may have. Once done, turn on the hot taps to drain the hot water in your system
  • Turn off the electrics
  • Call Gareth to arrange for us to come and fix the problem

Q. What should I do if I have a frozen pipe?

A:
  • Turn off the water supply at the main stopcock
  • Turn on the tap nearest to where the pipe is frozen so the water can flow out once it has defrosted
  • Thaw the pipe out. This can be done using a filled hot water bottle or gently with a hair dryer
  • Call Gareth to  arrange for us to repair any damage

Q: How can I prevent frozen pipes?

A:
  • Insulate your loft and the sides of your water tanks.
  • Insulate your pipes
  • Open the loft hatch on cold days to let the warm air in
  • Keep your central heating on low or set it to come on a couple of times a day, especially if you are going  away

Q: Why is my radiator cold at the top but hot at the bottom?

A: This usually means there is air trapped at the top of the radiator. The first step would be to bleed the radiator.

However, if you are unsure, please call Gareth and we would be happy to come out and check over your central heating system.

Q: Why is my radiator cold at the top but hot at the bottom?

A: This usually means there is air trapped at the top of the radiator. The first step would be to bleed the radiator. However, if you are unsure, please call Gareth and we would be happy to come out and check over your central heating system.

Q: Why is my radiator hot at the top but cold at the bottom?

A: The most common cause of this is sludge build up in the radiator. This can be rectified by having a Power Flush. Click here for more information on how we Power Flush.

Q: Why are some of my radiators hotter than others?

A: Your central heating system is incorrectly balanced, meaning the flow of water between them is uneven. This can be rectified by arranging for one of our engineers to come out and looking at how well your central heating system is working and balancing it.

Q: Do you install bathrooms?

A: Yes. We are happy to quote to design, supply and install your bathroom, or to just install sanitary wear you have chosen yourself. We can also do any electrical work, plastering and tiling. Click here to look at our portfolio.

Q: Who are Gas Safe and OFTEC?

A: Gas Safe are the governing body who replaced Corgi in 2009. All engineers who work on gas are legally required to be registered with Gas Safe and will carry a Gas Safe card. Click here to visit the Gas Safe website.

OFTEC are the governing body for oil fired appliances and oil storage tanks. Click here to visit the OFTEC website.

Q: Do you offer a same day service?

A: Yes. Please call Gareth for availability.